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Refunds

We're confident NodePing can meet your monitoring needs but if you're unsatisfied with the service during the first 30 days, we'll happily provide a refund.

What are subaccounts?

Subaccounts allow you to segment your monitors into groups, and provide access to specific users to just one subaccount. This allows you to provide a login for your customers to access just their monitors. See the features page and the documentation for more details. Subaccounts work especially well in conjunction with the NodePing API.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, Discover, Diners Club, American Express, and PayPal. We charge the subscription to your chosen payment method automatically on a monthly basis in advance. Any overages or sub-minute interval fees for the month will be charged following month. There is more information about our billing in our Terms Of Service. We will also accept PayPal for those who would like to pay 6 or 12 months in advance. There are other payment options for large volume customers, ask if you have more than a few thousand monitors.

Unlimited notifications, really?

In the vast majority of the world, Unlimited notifications really does mean we'll send you unlimited notifications. However, the delivery of notifications is not completely under our control. If your email server isn't working or your mobile phone is out of range or your mobile provider is having problems, you may not receive the notifications. Some regions of the world are easier to deliver SMS notifications and voice calls than others. A few are completely unreachable.

Our unlimited notifications policy is intended to make sure you receive notifications from all actionable events on your monitors without additional costs to you. We may decline to send notifications that appear to be spam or other misuse of our notification system.

What happens when I go over my monitoring limit?

If you use more monitors than is included in your plan, the overage costs will be included in your next payment. We only count active monitors for billing purposes. A single monitor provides monitoring for one service, such as a single web site, or a single email server, at any interval.

Each month we track the peak number of active monitors on your account. At the end of the month, if that peak amount was higher than the number of monitors included in your plan, we calculate the overage amount as the number of monitors you were over the number allowed times the additional price per monitor. The overage costs will show up on your next month's invoice.

*** Sub-minute intervals

Sub-minute intervals (30-seconds and 15-seconds) are supported on most monitor types and incur an addtional fee.

• 30-second intervals - $0.20/monitor/month - only applies to enabled monitors set to 30-second interval.
• 15-second intervals - $0.40/monitor/month - only applies to enabled monitors set to 15-second interval.

Sub-minute interval costs are calculated on active peak-usage, are post-paid, and will be charged on your next month's invoice.